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Where do I find the list of phone # for tech support

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Where do I find the list of phone # for tech support

Postby exchange » Sat Jan 29, 2011 12:15 am

Where do I find the page that lists the support contact information for the tech support team for premium store owners. I saw it earlier and went to look at something else without bookmarking it and now I cannot find it again for the life of me. :(
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Re: Where do I find the list of phone # for tech support

Postby wartimethings » Mon Jan 31, 2011 6:44 pm

Hi,

We, the staff members, usually work from home while offering support so we usually don't give out our personal numbers. You may have seen a list of skype names or email addresses, but no phone numbers.

As we only have approximately four staff members and one helper, sometimes that throws us behind. Why not get more helpers and staff members you may ask? Folks just aren't too dependable nowadays and it takes away from our time to train someone who is just interested in the perks of being a helper and doesn't fulfill his/her obligation.

Please bear with us on any help ticket, forum topic or other type of contact. We try to keep our members happy and satisfied with quick answers so that you and we can continue puttering along with what we have to do.

Dan
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Re: Where do I find the list of phone # for tech support

Postby ineverknew » Tue Feb 01, 2011 1:31 pm

I am only a helper but normally logged on to live help most evenings.

Not sure what other helpers we have but i do try and be around in the evenings during the week UK time as I also work full time.
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Re: Where do I find the list of phone # for tech support

Postby wartimethings » Wed Feb 02, 2011 12:26 am

Psst Arthur.... you are the helper. lol

It's Sherif, Paul, Mark and myself who are the staffers and you are the only helper we have. One of these days we'll have about 50 helpers as well to help out when needed. Wouldn't that be nice?

Well, it's off to bed for me. See you all in the morning.

Dan
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